Shipping and Return Terms and Conditions Terms and
Conditions Thank you for being a
customer! If you place an order with Salty Solutions LLC, you ACCEPT these terms and conditions.
Please read them carefully. Salty
Solutions is dedicated to complete customer satisfaction. Legal
It is your responsibility to know
the legality of the items you are ordering. Some of the items for sale on
our website may be restricted to adults and/or also may be restricted due
to the area in which you reside. These items include, but are not limited
to, ammunition, firearms, and magazines. Again, YOU, the customer, are
responsible for verifying the legality of the item(s) you are ordering prior to
placing you order. Salty Solutions LLC. will not be held
responsible for any items refused by your FFL. It is up to you to contact
your chosen FFL to inquire about the transfer of the items you are ordering
prior to placing your order. You can
only place an order if you acknowledge, agree to and accept the following: If purchasing ammunition, you understand, acknowledge, and
agree to the following:
1.
Someone over 21 years old must be present to sign for the
package when it is delivered. 2.
You MUST be a US CITIZEN. 3.
You MUST be 21 years old to order any ammunition from Salty
Solutions LLC. 4.
Your date of birth and driver license information must be
provided when purchasing. 5.
You must have never been convicted of a felony or crime
punishable by imprisonment for a term exceeding one year. 6.
You have never been adjudicated as mentally defective or been
committed to a mental institution. 7.
You never have been a fugitive from justice nor an unlawful user
of any controlled substance. 8.
You have never been dishonorably discharged from the Armed
Forces. 9.
You have never renounced your US citizenship. 10.
You have never been convicted of a misdemeanor crime of domestic
violence. 11.
You have never been subject to a court order that restrains you
from harassing, stalking, or threatening any individual, whether adult or
child. 12.
You understand ammunition (especially military surplus
ammunition), by it’s very nature is inherently dangerous and you accept full
liability regarding its use as well as full responsibility for the safe use and
storage of any ammunition you purchase and/or possess. 13.
Ammunition contains lead. Exposure to lead may result in
health problems. Discharging firearms in poorly ventilated areas, and
cleaning of firearms, may result in exposure to lead. Use sufficient
ventilation when firing and wash your hands after handling. 14.
You are not prohibited from purchasing the ordered ammunition by
any local, state, or federal laws regarding your criminal background, drug use,
domestic violence protective orders, or other prohibitions and you are at least
21 years old. 15.
All ammo sales are final. We do not accept any returns on
ammunition. 16.
Salty Solutions LLC reserves the right to refuse any ammunition
order. If purchasing firearms, you understand, acknowledge, and
agree to the following:
1.
You acknowledge, agree to, and accept all of the above
conditions for purchasing ammunition and… 2.
You MUST be 21 years old to purchase a hand guns and receivers.
You MUST be 18 years old to purchase a long gun. 3.
Firearms are ONLY sent to licensed FFL dealers or C&R holders where applicable.
If you are the end user and you are having your firearm shipped to a dealer for
transfer, we must have your dealers FFLon file and you must
have their permission to have your firearm shipped to them for transfer prior
to placing your order with us. Federal background checks are required
before the FFL dealer can transfer the firearm
to you. ALL dealers will charge you a fee for transferring a firearm and
you should contact the dealer to ask the amount of that free prior to placing
your order with us. Typical transfer fees are from $15-$30. 4.
Salty Solutions LLC must have a current copy of the dealers
signed FFL or Collector of Curio
& Relics License (C&R) BEFORE you can place your order with
us. It is also required to have a copy of any other necessary licenses
that may be required on file prior to placing your order. 5.
You understand firearms, especially military surplus firearms,
by their very nature are inherently dangerous and you accept full liability for
product failure or misuse. You also accept full responsibility and
liability for the safe use and storage of any firearms you purchase and/or
possess. 6.
All orders placed without, or prior to, a signed copy of the Federal Firearms License (or other necessary licensing) on file
may be deleted without notice. 7.
Salty Solutions LLC reserves the right to refuse any firearm
order. 8.
Salty Solutions LLC strongly recommends having all firearms,
especially military surplus firearms, checked by a qualified gunsmith before
firing. 9.
If you order a firearm that
normally comes with a magazine that is not allowed in your state (due to high
capacity for example), your firearm will be shipped without the mag and with no
adjustment nor discount to the price of the firearm. 10.
You, the customer, are responsible for contacting your selected
FFL prior to placing your order to verify the following: 1) if they
will accept the transfer for ALL items on your order, 2) what is their
current address and does it match what is shown in their listing on our site
for your order, 3) are they still in business, 4) what fees will
they charge you for conducting the transfer. Salty Solutions will not be
responsible for any issues that arise from the customer's failure to follow
this step. Salty Solutions does not have any relationships with the FFLs
on the list and thus the FFL is not a representative of Salty Solutions LLC in
any manner. Shipping Information:
1.
ALL items on an order will ship to the shipping
address on that
order. If items need to be shipped to separate locations, then they
should to be placed on separate orders with the specific shipping address for
each order. 2.
All rifle, shotgun, and ammunition orders are shipped UPS Ground
or FedEx Ground (no PO Box addresses please). 3.
Handgun orders will either ship UPS Air, FedEx Express (Air) or
USPS Priority mail at the discretion of Salty Solutions LLC. 4.
Accessory orders may be shipped via UPS Ground, FedEx Ground or
any method offered by the USPS at the discretion of Salty Solutions LLC. 5.
Due to federal regulations, firearms and ammunition orders
cannot be shipped in the same package. 6.
Most orders are shipped within 72 hours of the order being
placed. Please allow and plan for delays during
high volume periods as these can change drastically.
You will receive an email with tracking info once your item has shipped.
We ship firearms to the USA only. Firearms will not be exported by Salty
Solutions, all other products are available for international shipping. 7.
Firearms will ONLY ship to an FFL holder (or C&R license holder if
applicable). If you do not have an FFL, then you must find
one in your area to handle the transfer for you. 8.
Shipping charges are never refunded. If you return an item
for any reason, please know we will not refund the shipping charges you
incurred when we shipped the order to you. No exceptions. 9.
If we have to send a return shipping label to get an item back
from the FFL for any reason (you not passing background check, FFL refusing to
do the transfer, you changed your mind, etc), we will deduct the return
shipping charges from your refund. 10.
We do NOT ship to PO Boxes. No exceptions. 11.
Free shipping offers only apply to the continental 48 states.
No free shipping to AK and HI. If an order that contained free
shipping is returned, a 15%restocking fee will always apply in order to cover
the shipping costs we incurred. 12.
Due to the high volume of orders we receive, we cannot combine
multiple orders for shipping purposes. 13.
Please inspect your order as soon as it is received. If
something is missing from your order, this will need to be reported within 3
days of the order being delivered. Just call or email us with your name,
order # and what is missing. Please note we will not be able to assist
with missing items that are not reported within the 3 day time frame of
delivery. 14.
Salty Solutions will not be responsible for packages returned to
us that are refused delivery and you will be liable for additional shipping
charges to re-ship any packages. 15.
Shipping insurance is offered to our customers at a rate of $1
per $100 increments of the ordered item(s) cost and is optional. Purchasing the
shipping insurance is highly recommended. Subject to the terms and conditions,
shipping insurance covers the contents of your order against loss or damage
during transit. Shipping insurance coverage ends upon delivery at the shipping
address, as determined in reference to the shipping carrier tracking system. If
you do not purchase shipping insurance, Salty Solutions will in no way be
responsible or liable for order contents lost or damaged during transit. All
shipping insurance claims must be submitted by the addressee in writing to
Salty Solutions LLC within the earlier of 3 days after the delivery date
(determined by the shipping carrier tracking system) and 15 days after the
shipping date. Salty Solutions LLC reserves the right to require proof of loss
or damage as a condition of fulfilling a claim, which may include, without
limitation, your retention of damaged items, shipping containers, and/or
shipping materials, submission of photos of damaged items and/or shipping
containers/materials, or return of damaged contents. All claims are subject to
approval by the shipping carrier. If approved, shipping insurance claims are
limited to a maximum liability in the lesser amount of the order subtotal
including shipping but excluding shipping insurance, and other additional
costs. Pricing Statement 1.
All prices are subject to change without notice. We are
not responsible for typographical errors or any other wacky digital weirdness
which may occur. Not all items are as pictured. Importation and
manufacturing prices fluctuate frequently causing prices to sometimes rapidly
and unexpectedly change. All prices are subject to change for any reason
at any time. 2.
Sale prices - If an item you previously purchased goes on sale
at a lower price, you can receive the lower price ONLY if your item has not already
been delivered to the shipping address on your order. Sale prices are valid for
the sale period and only while supplies last. Warranty for USED
Firearms/Products
1.
Salty Solutions LLC extends no warranty and is not responsible
for any damages due to failure of used products. 2.
Used parts and firearms are sold as is. This “sold as-is”
policy includes ALL C&R eligible firearms. 3.
We suggest having a certified gunsmith inspect, install and/or
test all used parts and firearms prior to use. 4.
Owner’s manuals are provided with most, but not all, firearms. Warranty for NEW
Firearms/Products
1.
New firearms/products are warranted by the manufacturer and
product returns/repairs should be arranged directly with the manufacturer. 2.
Most manufacturers will require the customer pay shipping to get
a firearms to them for repair. This is not ideal, but is the policy of
most. Please expect to be responsible for the shipping if you have a
warranty issue. Please do not order from our company if this is a concern
to you. We are being 100% upfront in an effort to avoid you being
surprised later. Return Policy
With customer
satisfaction a high priority at Salty Solutions LLC, we urge you to read the
following information. By placing a order with Salty Solutions LLC you are
agreeing to our Return Terms . Please feel free to contact us with any
questions you may have prior to making you firearms purchase. 1.
All warranties are
covered by the products manufacturer, Salty Solutions LLC will be glad to
assist in helping with a warranty issue, if you have a problem please email
& we will be glad to help. All items MUST be returned before
we can refund your account or send out a replacement item. 2.
There is no warranty
on used guns unless otherwise specified before purchase. 3.
Any returned items
must be un-fired or unused and in the exact condition in which it was shipped
to you or your dealer. This includes boxes and accessories. Returns must first
be authorized by Salty Solutions any items sent back without RMA will be
refused. Any firearm return must be double boxed and must include a photo copy
of the front and rear of your driver’s license. Any gun that is sent back
without the RMA# and Photo ID will be turned over to the ATF!! All returns may
be subject to a 20% restocking fee. There are no returns on items 10 days after
delivery. 4.
All returned items
must have an RMA#, which is assigned by Salty Solutions LLC. If you have an
issue please contact our office via email with your contact info, reason for
wanting to return the item and your original order number. We will review all
the information and be in contact to discuss the possible return. We will
refuse any returns that have not be authorized and include an RMA #. We cannot
refund your money until the item has arrived at our facility. 5.
You will need to write
the RMA # on the exterior of the box next to the shipping label. All shipments
must be double boxed just as we shipped them out. There is a 20% restocking fee
on all returned items unless otherwise discussed. 6.
New firearms are
covered by the manufacturer’s warranty and should be returned directly to the
manufacturer for repair. Please feel free to contact our office so we can be
aware of the problem and help you with the correct contact info for the
manufacturer. 7.
Salty Solutions LLC
neither warrants or guarantees any weapon or item purchased. The original
manufacturer warrants the item. We will be happy to be of any assistance
possible with your warranty claim. You may not repair an item covered under
warranty and ask for Salty Solutions to cover unauthorized repairs. Any and all
repairs must be completed by the original factory unless otherwise agreed upon
in writing from Salty Solutions. 8.
Any item or shipment
shortages must be reported to our office in 5 days of delivery. Please
email this info so we have written documentation with a time & date
stamp. We will work with you to resolve the issue. We will not accept ANY
return request beyond this time frame so please contact us in the 5 days and we
will be glad to assist you. 9.
Any items returned
that do not in fact have the problem that was reported will be subject to a 20%
restocking fee. We can not refund your money until the item has arrived at our
facility . 10.
If there is an
authorized return you will be emailed return shipping instructions please READ
& FOLLOW the instructions to insure a smooth return & refund we are not
responsible for customers that do not follow the directions and you will be
charged. 11.
We are not responsible
for manufacturer’s warranty if the company closes or is purchased by another firm. 12.
Any modifications done
to the gun may void factory warranty. 13.
Any guns converted to
a NFA SBR (Short Barreled Rifle) Will void the warranty. 14.
Any guns excessively
used with a NFA Full Auto sear pack may void warranty. Order Cancelations
1.
We invest time and money in every order placed as soon as your
payment is processed (our automated processes begin immediately after the order
is placed). For this reason and since there is work involved internally
with canceling an order, all orders canceled for any reason will be charged a
15% cancelation fee. By placing an order with us (online or by phone),
you agree to pay a 15% cancelation fee (maximum fee of $25.00) should you
decide to cancel your order for any reason. Additionally, if a credit
card was used for the order, your refund will be minus 3% credit card fee as
well as the cancelation fee. This fee is charged even if you cancel
immediately (within seconds) after placing the order. Please be sure of
your order, and its accuracy, before you place it with us. We do not like
to charge a cancellation fee and apologize for having to do so, but it is
necessary when cancelations occur. 2.
Orders cannot be canceled by email.
Any cancelations via email will not be accepted. You must call 619.495.9301 during normal business hours and speak
to a representative to cancel you order. Changes to your Order
1.
No changes can be made to an order after it has been placed as
it relates to items ordered or quantities ordered. Be sure your order is
correct before you hit submit. 2.
Your order will ship to the FFL dealer you select when
placing the order. Only
select the FFL dealer if you intend to use him for the transfer as any changes
will incur a $15.00 FFL change fee. Be sure to ALWAYS contact your selected FFL before placing your order to verify 1) if
they are still in business, 2) will they accept the transfer for ALL
items on your order, 3) is their address correct in their listing on our
site used for your order, and 4) what fees will they charge you for conducting
the transfer. This applies to FFLs labeled as preferred as well. If
an FFL dealer change is required on your order after it is placed, you will be
assessed a $15.00 fee (per order) for changing the FFL dealer. FFL dealer
changes are time consuming and an interruption to our workflow and thus the
nominal fee is necessary. Refunds
1.
Refunds processed within 90 days of the original purchase date
will be issued in the same manner in which the original payment was made. 2.
A refund processed after 90 days of the original purchase date
will be issued as a store credit. 3.
Credit Card refunds are subject to a 3% return fee. 4.
Restocking Fee – If we deem a return was made without
reasonable cause, or where we deem using our judgment the product meets the
advertised condition, the refund will be charged a 15% restocking fee. 5.
Canceled Orders – Any order canceled for any reason will be
charged a 15% cancelation fee (maximum fee of $25.00). 6.
Transfer Fees charged by your dealer – You should always inspect your firearm(s) PRIOR to completing the transfer with your
dealer to whom the firearm(s) was shipped. Fees charged by a dealer
transferring a firearm to the end user will not be refunded by Salty Solutions
LLC for any reason. These transactions are at the full risk and expense
of the consumer. 7.
Shipping charges are never refunded. If you return an item
for any reason, please know we will not refund the shipping charges you
incurred when we shipped the item to you. No exceptions. 8.
If we have to send a return shipping label; to get an item back
from your FFL for any reason (you failed background check, FFL refused to do
the transfer, you changed you mind, etc), we will decudt the return shipping
charges from your refund. Refused Packages
1.
Refused packages will be subject to the return shipping charges.
In the instance where the delivery of an order was refused is to be
refunded, the refund will be minus the original shipping charge, the return
shipping charges and the restocking fee. Thank you for your understanding of
this policy. Exchanges
1.
When returning items to be exchanged, please include estimated
shipping charges to ship the replacement item. 2.
All returned items must be in returned in the same condition in
which we sent them. Salty Solutions LLC reserves the right to evaluate
the merchandise to determine if a refund or exchange will be made. 3.
No exchanges/returns will be accepted for cosmetic issues once
the firearm(s) has been transferred to you by your FLL (dealer). ALWAYS inspect your firearm(s) PRIOR to accepting the transfer from your
dealer. Product Reviews on Our
Website
Salty Solutions LLC provides a section for customers to place
product reviews on our website. Salty Solutions LLC does reserve the
right to approve what reviews get posted to the website. Additionally,
positive reviews are posted more timely than negative reviews are posted.
Negative reviews have a time-consuming process that must be followed
before it can be determined if the review will be allowed including verifying
the review is from a customer who actually ordered the product from Salty Solutionss
LLC and filtering all the spam reviews,
and bots, etc. Reviews containing foul language, references (good
or bad) to competitors, full names of individuals, review of anything other
than the product purchased from Salty Solutions LLC, etc, will never be posted.
Product review postings should not be used a way to have our customer
service team contact you. Phone or email should be used if you would like
to speak with a customer service rep. These are just a few examples of
many reasons some reviews may not be posted. Accepted Forms of Payment
1.
Visa 2.
Mastercard 3.
Discover 4.
American Express NOTE – If you are making payment with credit or
debit card, please understand Salty Solutions LLC will take no responsibility
for any overdraft charges associated with the transaction; this includes any
charges associated with processing errors, etc. 2 Ways to Place Order
Your Order(s)
1.
Order online at www.s2va.com
2.
Call us at 619.495.9301 to place your order Pictures on our Website
1.
Unless otherwise stated on our website, the pictures are
representative and are not usually of the exact product you will receive, thus
there may be slight differences in color, design, markings, etc. 2.
Accessories – extra items such as pouches, cleaning rods
or kits, slings, holsters, etc. not explicitly mentioned in the firearm
description (even if they are in the picture) are not guaranteed to be included
with the gun. Surplus firearms often vary from one to the other as to
which accessories are included and what may be included with one shipment, may
not be included with the next shipment we receive. The color and/or
condition of those accessories will vary as well. Images Uploaded by Salty Solutions Users
1.
Salty Solutions LLC reserves the right to use images uploaded,
emailed or otherwise transferred to Salty Solutions in marketing related
materials including but not limited to email, website content and/or postings
to third-party websites and social media. Product Descriptions on
Our Website
1.
We do our very best to post accurate and error-free descriptions
on our website. However, we are human and thus errors will be made from
time-to-time. 2.
Salty Solutions does not warrant that product descriptions or
other content of this site is accurate, complete, reliable, current, or
error-free. If a product offered by Salty Solutions LLC itself is not as
described, your sole remedy is to return it in unused
condition. 3.
We reserve the right to refuse any order including but not
limited to orders for items with errors in the description, title, or
price. In the event that we cancel an order, we will not charge the
customer's credit card or we will return the money if we did charge the credit
card. 4.
If an item's description contains an error such as incorrect
price and a customer orders one, we will not ship the order without first
contacting the customer. If the order is mistakenly shipped, we may
advise the customer to return the item in an unopened condition and we will not
bill the customer. Email Communication
By
providing your email address at S2VA.com, you are agreeing to receive marketing
communications from us regarding products and pricing available at S2VA.com. You
can unsubscribe from these communications at any time. Copyright
All
content included on this site, such as text, graphics, logos, button icons,
images, audio clips, digital downloads, data compilations, and software, is the
property of Salty Solutions LLC or its content suppliers and protected by
United States and international copyright laws. The compilation of all content
on this site is the exclusive property of Salty Solutions LLC and protected by
U.S. and international copyright laws. All software used on this site is the
property of Salty Solutions LLC or its software suppliers and protected by
United States and international copyright laws. Applicable Law
By visiting our website, you
agree that the laws of the state of Virginia, without regard to principles of
conflict of laws, will govern these Conditions of Use and any dispute of
any sort that might arise between you and Salty Solutions or its affiliates. WARNING: ALL
FIREARMS AND AMMUNITION BUYERS/USERS SHOULD RECEIVE PROPER INSTRUCTION AND
TRAINING IN THE CORRECT USE OF THESE PRODUCTS PRIOR TO USING THEM.
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